Communication

Legend: ๐Ÿพ Pattern, ๐Ÿ’ก Realization, ๐Ÿ˜บ Meme, ๐Ÿ”ญ Tool

General

๐Ÿพ Actually listening (almost nobody is good at it) - Various (excellent article on WikiHow)โ€‹

๐Ÿพ The Five Whys - Sakichi Toyodaโ€‹

๐Ÿ˜บ Fire and Forget: Delegated work has to be executed or reported back on by the assignee. The goal is to kill any need to track progress and create full trust into assignee. - Stefan Richterโ€‹

๐Ÿ’ก It's only rational to complain about the environment if there's maintained rejection of a reasonable initiative. - Alexander Thiel

๐Ÿ’ก Replacing "but" with "and" doesn't depreciate what's before the "and". - not attributable

Managing knowledge

๐Ÿพ Discussions should happen in artifacts: Alignment is best created by collaboratively working on a single shared document. - Alexander Thiel

First contact

๐Ÿพ E.g. when interviewed for a Job: Let me tell you what I know and you tell me how accurate it is. Present what you thoroughly prepared for an hour, anticipate the companies strategy. - unknown application at Wunder Mobility.

Presenting something

๐Ÿพ 1. Tell me what you are going to tell me 2. Tell me 3. Tell me what you told me - unknown, learned from Lennart Telwestโ€‹

Being interviewed for a job

๐Ÿพ Ask "what would you add" / "what was missing in my response" after responding to factual questions. - Various interviews / Alexander Thiel

๐Ÿพ Ask whether your response answered the question. - Various interviews / Alexander Thiel

๐Ÿพ Take notes. It allows you to learn faster and it shows that you care - Various interviews / Lennart Weberโ€‹

๐Ÿพ When gettting feedback after an interview or assessment center: Don't defend yourself. Their opinion is made up, your only making it worse. Take notes, ask for clarifications and smile. - Alexander Thiel

๐Ÿพ When being interviewed, ask (fitting) personal questions to destroy the wall and get on eye level. - Various interviews / Alexander Thiel

๐Ÿพ Great question to dig deeper: What is each top managers worst weakness and greatest strength? - Kari Penttilรคโ€‹

Sales conversation

๐Ÿพ Catnip: A easy-to-remember way of quickly assessing relevance in initial sales conversations - Hieu Leโ€‹

  • Cause: Why are they in pain/talking to me?

  • Authority: What kind of purchasing authority do they have? How are they involved in the cash flow management process?

  • Tools: What tools are they using to figure out what their cash position is?

  • Nickel: What (range) is their budget?

  • Implementation: Assuming that our tool can do x, y, and z, how quickly can we decide? How quickly can we onboard?

  • Process: what is their buying process?